Heritage Grove Federal Credit Union

Uncharacteristically, I was given widely different answer to the same question by different staff. I reported a lost or stolen debit card and was told by one staff it would take two weeks to get a new card and if I didn't like that, there are two other credit unions in West Salem where I could take my money. After being a loyal customer for over 30-years, now I have to go through the lengthy process of moving my automatic-pay bills to a different bank. Is Heritage Grove losing sight of why they were so highly respected for many years?