Wish I could review the store separately from the pharmacy. The store itself is pleasant, good products, helpful staff. Because of that, I decided to switch my prescriptions from a larger pharmacy. Big mistake. I asked staff person #1 for 90-day supplies and was assured they could do what any larger pharmacy could do. They provided a 30-day supply (therefore 3 co-pays for 90 days). Staff person #2 said it was because my physician wouldn’t okay a 90-day supply. After checking, NOT TRUE. The next staff person said it was because my plan would not permit a 90-day supply. After checking again, also NOT TRUE. I don’t know whether they are inefficient, lazy, or ignorant. And I also don’t know why the store management puts up with this kind of service in an otherwise pleasant store.
Wish I could review the store separately from the pharmacy. The store itself is pleasant, good products, helpful staff. Because of that, I decided to switch my prescriptions from a larger pharmacy. Big mistake. I asked staff person #1 for 90-day supplies and was assured they could do what any larger pharmacy could do. They provided a 30-day supply (therefore 3 co-pays for 90 days). Staff person #2 said it was because my physician wouldn’t okay a 90-day supply. After checking, NOT TRUE. The next staff person said it was because my plan would not permit a 90-day supply. After checking again, also NOT TRUE. I don’t know whether they are inefficient, lazy, or ignorant. And I also don’t know why the store management puts up with this kind of service in an otherwise pleasant store.