If you're looking for a mattress, stop what you're doing and go see Will Ulch at this location. Today, I took my parents to look at memory foam mattresses. They're getting a bit older, and they both needed slightly different things from a mattress. Our first stop was at Mattress Firm on Coburg Road. Much to my surprise, that was also our last stop. I NEVER purchase things on the same day I begin looking. Turns out today was the exception.
We walked into the store and were greeted by a very pleasant gentleman named Will Ulch. Unlike any other mattress sales representative that I've encountered, he set himself apart through three distinct behaviors:
1. He asked what we were looking for and he actually listened. He didn't try to upsell, he didn't try to talk us into another product or set-up. He respected what we were looking for.
2. He was exceptionally respectful to my aging parents and helped them find the mattresses that met their needs and they both loved (not an easy task). Not only that, he reassured them that he'd take care of them all the way through delivery.
3. He quoted me a price that compelled me to purchase the mattesses without hesitation. I had purchased an almost identical set for myself two months prior, and I'm well aware of what price I had originally negotiated my way down from at a different location. His price made it obvious that he was respectful of our purchase and not trying to take advantage of us. I'm not kidding when I say that I pulled my card out within seconds at that juncture.
If you're shopping for a mattress, stop what you're doing and go see Will. Call ahead of time to make sure he's there and can help you. Seriously. He'll take care of you, make you feel valued as a customer, and I guarantee he will give you the best price he can offer.
All USA
If you're looking for a mattress, stop what you're doing and go see Will Ulch at this location. Today, I took my parents to look at memory foam mattresses. They're getting a bit older, and they both needed slightly different things from a mattress. Our first stop was at Mattress Firm on Coburg Road. Much to my surprise, that was also our last stop. I NEVER purchase things on the same day I begin looking. Turns out today was the exception. We walked into the store and were greeted by a very pleasant gentleman named Will Ulch. Unlike any other mattress sales representative that I've encountered, he set himself apart through three distinct behaviors: 1. He asked what we were looking for and he actually listened. He didn't try to upsell, he didn't try to talk us into another product or set-up. He respected what we were looking for. 2. He was exceptionally respectful to my aging parents and helped them find the mattresses that met their needs and they both loved (not an easy task). Not only that, he reassured them that he'd take care of them all the way through delivery. 3. He quoted me a price that compelled me to purchase the mattesses without hesitation. I had purchased an almost identical set for myself two months prior, and I'm well aware of what price I had originally negotiated my way down from at a different location. His price made it obvious that he was respectful of our purchase and not trying to take advantage of us. I'm not kidding when I say that I pulled my card out within seconds at that juncture. If you're shopping for a mattress, stop what you're doing and go see Will. Call ahead of time to make sure he's there and can help you. Seriously. He'll take care of you, make you feel valued as a customer, and I guarantee he will give you the best price he can offer.