I got a trial membership with SNAP & only used their facilities twice before finding a gym more suited to my needs. When I forgot to cancel my trial, I was charged $44.95 a month later & SNAP staff was unwilling to refund me. In my opinion, any well meaning, customer driven business, would be understanding of this situation & issue a refund. I take responsibility for forgetting to cancel, but considering the circumstances, I feel taken advantage of.
I got a trial membership with SNAP & only used their facilities twice before finding a gym more suited to my needs. When I forgot to cancel my trial, I was charged $44.95 a month later & SNAP staff was unwilling to refund me. In my opinion, any well meaning, customer driven business, would be understanding of this situation & issue a refund. I take responsibility for forgetting to cancel, but considering the circumstances, I feel taken advantage of.