Was not happy with a spa company from Eugene. They came out and estimated repair costs. When I decided not to do the work but instead look for another hot tub I got a bill in the mail for $85. I called them about it and they were pretty rude. I was told that if I ever had future work done the $85 would be added to the final repair costs. At least they should have stated up front about the non-refundable estimate billing. So when I ran into trouble with my next hot tub I called Schaefer's. Eric repaired the pump and even helped me through an easy fix to save time and money. Very happy with the customer service, technical knowledge and costs of services.
All USA
Was not happy with a spa company from Eugene. They came out and estimated repair costs. When I decided not to do the work but instead look for another hot tub I got a bill in the mail for $85. I called them about it and they were pretty rude. I was told that if I ever had future work done the $85 would be added to the final repair costs. At least they should have stated up front about the non-refundable estimate billing. So when I ran into trouble with my next hot tub I called Schaefer's. Eric repaired the pump and even helped me through an easy fix to save time and money. Very happy with the customer service, technical knowledge and costs of services.