I thought because this was a small community bank it would be more personal and fewer mistakes would be made. That is not the case. I ran into my first hiccup a couple of weeks ago when a deposit did not show up for several days (they had omitted one of the numbers of the account so it ended up in limbo). I had to drive to the bank and talk to someone inside twice to get it fixed. The second hiccup was when a refund never showed up (it's been almost a month). I had to submit some paperwork for the bank to contact the refunding company and was told by the manager (Chelsea) that it might never show up because it was on a debit card used as a Visa charge card and because the store said they were refunding the money they had to wait. I've heard of ridiculously stupid reasons for not doing the right thing, but this was the cake. I provided receipts, correspondence from the company, etc. They even spoke to the company who said they didn't understand why the bank had not credited my account. What more could they possibly want? It appears the only thing needed to completely circumvent this bank's system is to say "I'm working on it" and the customer never gets a refund. Currently looking for another bank to put our family's money in. Won't be staying here.
All USA
I thought because this was a small community bank it would be more personal and fewer mistakes would be made. That is not the case. I ran into my first hiccup a couple of weeks ago when a deposit did not show up for several days (they had omitted one of the numbers of the account so it ended up in limbo). I had to drive to the bank and talk to someone inside twice to get it fixed. The second hiccup was when a refund never showed up (it's been almost a month). I had to submit some paperwork for the bank to contact the refunding company and was told by the manager (Chelsea) that it might never show up because it was on a debit card used as a Visa charge card and because the store said they were refunding the money they had to wait. I've heard of ridiculously stupid reasons for not doing the right thing, but this was the cake. I provided receipts, correspondence from the company, etc. They even spoke to the company who said they didn't understand why the bank had not credited my account. What more could they possibly want? It appears the only thing needed to completely circumvent this bank's system is to say "I'm working on it" and the customer never gets a refund. Currently looking for another bank to put our family's money in. Won't be staying here.