The staff are very friendly. They go out of their way to make sure guests have everything they need. The hotel is in a great location. They just renovated the gym and are making more renovations. They have complimentary beer and whiskey everyday. The rooms are nice and spacious.
I stayed at the Heathman in the fall of 2017 and it was eh. The walls are thin, you can hear the nearby room doors close.. please oh please the sounds of doors slamming!! There was a feature they offered with so many nights you get a bar credit if you didn't utilize house keeping. I was still charged regardless of my following their promo. There was mold in the shower and the food at the restaurant.. was.. well I had better. I had no idea of the hype of how great this hotel was supposed to be and I promise I felt none of that luster. I won't be staying here again.