Our family dog passed away unexpectedly during the holiday season and we were in the process of moving so we had no where to bury him. It was very difficult to find a place to get him cremated almost no place was available for that and the one place available was the 24 hour emergency vet on Q st in Springfield and they wanted a ridiculous amount of money just to cremate him (almost $300) and they wanted to charge us $50 for the urn. Also they had absolutely no care that my family and I were a sobbing mess, they just wanted our cash and they practically pushed us out the door so we wouldn't disturb their clients. We were able to get a hold of Rest Assured and they were very understanding, sympathetic and supportive. They only charged us $80 for the cremation and nothing for the urn. They made an unpleasant situation tolerable.
All USA
Our family dog passed away unexpectedly during the holiday season and we were in the process of moving so we had no where to bury him. It was very difficult to find a place to get him cremated almost no place was available for that and the one place available was the 24 hour emergency vet on Q st in Springfield and they wanted a ridiculous amount of money just to cremate him (almost $300) and they wanted to charge us $50 for the urn. Also they had absolutely no care that my family and I were a sobbing mess, they just wanted our cash and they practically pushed us out the door so we wouldn't disturb their clients. We were able to get a hold of Rest Assured and they were very understanding, sympathetic and supportive. They only charged us $80 for the cremation and nothing for the urn. They made an unpleasant situation tolerable.