Courtesy Ford Lincoln

Service was great here. Fast and efficient. I came in for a recall. The staff was helpful and courteous. I was offered a rental car or courtesy ride in a van. I took the courtesy ride. I was not upset about it but just a word to the wise. The last pick for the courtesy ride is about 3pm which was a little tough to pull off working downtown.

I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when the fall weather hit. I initially took the car to the dealer I purchased it from, but got nothing but the run around-and additional damage to my vehicle as the result. I thought I’d try Courtesy Ford, at the suggestion of a friend, but they were not willing to even look at the car-never mind it only has 5,500 miles on it and leaks quarts of water inside the vehicle when parked at certain common angles (such as my driveway, unfortunately). The photos I attached illustrate the accumulation in less than 24 hours as parked in the photos. I met with Kerry Copeland, the Service Manager, who appeared concerned and asked me to email him the details. I emailed him the same day, but did not hear back from him. I followed up with him at 7 days, but received no response. I followed up again at 14 days, and again-no response. Anyone considering working with this dealer may want to take a hard look at their expectations for professional conduct needs, in addition to whether Courtesy Ford will be willing to address new car warranty concerns. No response to my issue in over two weeks speaks volumes, in my opinion. Does any new car buyer deserve to pay over 20,000 for a new car and be told this level of product failure is acceptable?? Courtesy Ford believes the answer is yes.