Our experience with Cascade Honda was 5-star plus! Our GM truck broke down just outside of Klamath Falls on the way back home to Texas. We found out that there was not a GM dealership in Klamath Falls, but Cascade Honda worked on and carried GM parts. From the moment we pulled into the lot to the moment we left, Cascade Honda demonstrated a level of customer service seldom experienced anymore. Trish, the General Manager, came out to meet us and assured us they would get us on the road again. Dan, our Mechanic worked tirelessly to diagnose and repair our vehicle. Chris, the Service Manager, hooked up our trailer and took us over to the RV park. Lyle, the Service Advisor kept us informed every step of the way on the progress on our vehicle and worked with our after market warranty company to make sure our repairs were accomplished with as little out of pocket cost possible. We were told that Cascade used to be a GM dealership but was selected for closure when GM ran into hard times. GM sure lost out and Honda hit the jackpot because everyone we dealt with at Cascade is a model for what customers are looking for in an automobile dealership.
All USA
Our experience with Cascade Honda was 5-star plus! Our GM truck broke down just outside of Klamath Falls on the way back home to Texas. We found out that there was not a GM dealership in Klamath Falls, but Cascade Honda worked on and carried GM parts. From the moment we pulled into the lot to the moment we left, Cascade Honda demonstrated a level of customer service seldom experienced anymore. Trish, the General Manager, came out to meet us and assured us they would get us on the road again. Dan, our Mechanic worked tirelessly to diagnose and repair our vehicle. Chris, the Service Manager, hooked up our trailer and took us over to the RV park. Lyle, the Service Advisor kept us informed every step of the way on the progress on our vehicle and worked with our after market warranty company to make sure our repairs were accomplished with as little out of pocket cost possible. We were told that Cascade used to be a GM dealership but was selected for closure when GM ran into hard times. GM sure lost out and Honda hit the jackpot because everyone we dealt with at Cascade is a model for what customers are looking for in an automobile dealership.