Been wanting to go to "The Lot" since I moved here, beautiful day so we decided to go after church. Picked Bend Burgz N Dogz. Ordered two items bacon cheeseburger for my daughter, no mustard and no pickles. Mine was a cheeseburger, no pickles, mustard or special sauce. Had to wait quite a while - my daughter got hers way before me. Finally it came loaded with mustard, and pickles. My daughter took it back and two seconds later the girl came back with a knife and I was told to scrape it off myself!! I told her I wanted a new burger that's not the way I ordered it. I was told the "manager" said no. So I insisted on my money back. All of it. My daughter took all of it back and the manager argued with her, and told her she would not make another. Continued to argue with my daughter and shut the window in her face while she was still talking. I can't believe they were so rude. No customer service at all. You never know who your customers are. I happen to work in a hotel and deal with hundreds of guests that ask for food recommendations. Not only will I not recommend but I will suggest they steer clear of Bend Burgz and Dogz. Shame on you, Bend Burgz and Dogz.
Been wanting to go to "The Lot" since I moved here, beautiful day so we decided to go after church. Picked Bend Burgz N Dogz. Ordered two items bacon cheeseburger for my daughter, no mustard and no pickles. Mine was a cheeseburger, no pickles, mustard or special sauce. Had to wait quite a while - my daughter got hers way before me. Finally it came loaded with mustard, and pickles. My daughter took it back and two seconds later the girl came back with a knife and I was told to scrape it off myself!! I told her I wanted a new burger that's not the way I ordered it. I was told the "manager" said no. So I insisted on my money back. All of it. My daughter took all of it back and the manager argued with her, and told her she would not make another. Continued to argue with my daughter and shut the window in her face while she was still talking. I can't believe they were so rude. No customer service at all. You never know who your customers are. I happen to work in a hotel and deal with hundreds of guests that ask for food recommendations. Not only will I not recommend but I will suggest they steer clear of Bend Burgz and Dogz. Shame on you, Bend Burgz and Dogz.