Horrible customer service. They were referred by my home warranty plan to fix my oven. The first appointment he showed up and said I needed a new fan but in order to access the oven it's my responsibility to remove the footplate. The next day I checked it out and it just pulled right out. I called to tell them I did that and heard back from them several days later that he needs to come out again to get the serial and model number of my oven. Luckily the previous owner left that information for me. Another week passed and they called to schedule my appointment. The day of my appointment I get a phone call telling me the part just arrived and that they can't come until tomorrow. Well tomorrow came and after an 11-3 window I called to see where this guy was and was told he was running an hour behind (thanks for letting me know). He shows up at 4:00 and tells me my oven is immovable. He leaves at 4:10. I get a phone call from my home warranty telling me that it's my responsibility to provide access (i'm not happy). I go into my kitchen and miraculously pull out the supposedly "immovable" oven. I call Appliance World back and of course they're office is closed (they're hours are 9-4). I call the next morning right at nine and tell them I need someone to come out TODAY and they say they don't do same day appointments. I ask for a supervisor and am told the technician that came out is the manager. I ask if there's any other technicians and am told no. Completely incompetent company with no customer service skills.
All USA
Horrible customer service. They were referred by my home warranty plan to fix my oven. The first appointment he showed up and said I needed a new fan but in order to access the oven it's my responsibility to remove the footplate. The next day I checked it out and it just pulled right out. I called to tell them I did that and heard back from them several days later that he needs to come out again to get the serial and model number of my oven. Luckily the previous owner left that information for me. Another week passed and they called to schedule my appointment. The day of my appointment I get a phone call telling me the part just arrived and that they can't come until tomorrow. Well tomorrow came and after an 11-3 window I called to see where this guy was and was told he was running an hour behind (thanks for letting me know). He shows up at 4:00 and tells me my oven is immovable. He leaves at 4:10. I get a phone call from my home warranty telling me that it's my responsibility to provide access (i'm not happy). I go into my kitchen and miraculously pull out the supposedly "immovable" oven. I call Appliance World back and of course they're office is closed (they're hours are 9-4). I call the next morning right at nine and tell them I need someone to come out TODAY and they say they don't do same day appointments. I ask for a supervisor and am told the technician that came out is the manager. I ask if there's any other technicians and am told no. Completely incompetent company with no customer service skills.